Privacy Policy - Turf Creative | Graphic Design studio in Bridgend
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God created 10 commandments, but we’ve got 13…

There’s been DPA (Data Protection Act), PECR (Privacy and Electronic Communications Regulations) and now there’s GDPR (General Data Protection Regulation) to deal with. What a bore. So… we thought to ensure you don’t get bored reading about what information we collect, how we collect it bla bla bla, that we’ll keep things a bit more creative. After all, it’s 2018 and anything goes. Correct?

The new GDPR legislation is no laughing matter, but here’s a joke…

George: “I know a good GDPR-compliance officer…”
Mildred: “Do you? Can I get their email address please?”
George: “No sorry. I’m not allowed to give it to you.”
Mildred: “F___ off!”

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1 Collecting Information

As a valued visitor to this website, there are two ways that we might collect information. Firstly, information that is provided by you to us as a means of us being able to reply to email enquiries. These email addresses will only be used for that purpose alone. Secondly, we will also collect personal data through our email newsletter sign up form. There’s more about MailChimp below. By signing up to receive an email newsletter, you consent to the MailChimp privacy policy and terms of course!

We’re a small studio. We have two hands. Therefore, we’re overstretched at times, but we love it. To help make the way we communicate easier, quicker and more enjoyable for you, we only collect contact information that we need to provide you with the service that you require from us from you electronically. Don’t worry, we’re not about to steal your identity (or share your information with any dreaded untrusted, naughty third parties). In addition, at times when light hearted conversation is the order of the day, we might ask you who is your favourite rugby team, where you’re going on holiday, and what you got up to on the weekend!

2 Yum, Cookies…

Chocolate? Double Chocolate? White Chocolate? You get the idea right? Wrong. Cookies (which are small strings of next – no, not actual string before you ask) that are placed on your computer by websites that you visit. They also help the internet work in the way it does. Cookies help websites understand the behaviour of users. That is all they do. Simple as that. If you don’t like them either don’t eat them or just turn them off via your browser controls. Don’t come running to us though if our website doesn’t work as it should if you’ve turned them off. If though, cookies are your thing, you can read more at www.allaboutcookies.org

3 Visitor Tracking

We want to see how many people are visiting our website, so we’ve set up some tracking code via Google Analytics. It allows us to get our geek on and look at live stats of how many millions of people have viewed our website. It’ll also tell us such things as what web browser you’re using and where you are browsing from. Clever stuff!

4 Data Storage & Security

We don’t have physical bouncers on the doors of the studio protecting your information. Neither are there a conspiracy of Ravens guarding it. We’re far more secure than that. Given that it’s the year of GDPR and all that jazz, all personal information held in our CRM is stored in 256-bit SSL encrypted data centres with biometric access controls, constant surveillance, redundant power feeds and generators, robust fire suppression, and carefully monitored climate control. Christ, what on earth is that??? Let’s just say it’s very secure shall we?

We run a paper less office. Not only is it good for our world, it helps keep the studio clutter free and more importantly ensures that your personal information isn’t at risk of getting into the wrong hands, and we wouldn’t want that would we?

5 Invoicing / CRM – FreshBooks

We use FreshBooks firstly as our means of invoicing our lovely customers but also as a basic Customer Relationship Manager or CRM (yikes, another abbreviation to deal with!) in case you’re wondering. It allows us to directly message you  wherever we are in the world. So if we’re having a well earned beer in Cooley, at a Bridgend Ravens match or we’ve just got our feet up (which is very rare) we can still keep in touch with you. Cool eh?

6 Email Marketing – MailChimp

No, it’s not a Golden Lion Tamarin or a Dusky Leaf Monkey who delivers our post, it’s the email software which we use to deliver our shiny email newsletters (but only to people who sign up to receive them of course). We don’t like receiving emails about Thai brides, pink high heels or white wine and we realise you’re the same and don’t want to receive junk mail, so we’ll never send you anything that you haven’t signed up to. When you do sign up, MailChimp is also a rather clever little ‘monkey’. When you click a button on one of our newsletters, we know about it. If you delete an email we’ve sent, we will know about it and it’ll tell us more about your behaviour. It’s good like that.

Don’t get your knickers in a twist though. We don’t bombard you with our email newsletters. We’re very much believers in quality over quantity in everything that we do.

7 Social Media

We love social media. We also hate social media. We can’t live without social media though. We might be-friend you on Facebook. We might start stalking you on Twitter, Instagram or similar too. If you don’t want to, you don’t need to follow or stalk us back, but it’s good fun (and free promotion for you and your company don’t forget!).

8 External links

Some content in this website might link to external websites. Some of these websites we’ve designed. Some we haven’t. These links have been created to help allow you to read more information about us and our lovely clients. We therefore do not endorse or approve all of this information you might come across.

9 Sharing Information

We don’t share your data with anyone, or any other website other than FreshBooks or MailChimp. Your data is safe with us. Let’s call it our little secret.

10 Your Rights

If you don’t want to hear from us, then fine. We won’t be offended. Honestly. Either email studio@turfcreative.co.uk or just click ‘Unsubscribe’ on any of the lovely email newsletters we send you. Two things will then happen. 1) We’ll get a bit upset and 2) You’ll miss out on all the fun, and you wouldn’t want that would you?

11 Changes to our Privacy Policy

This is our website. We can change it whenever we want. We don’t need your permission sorry. Woah, was that a bit harsh?

12 Read it all?

Did you enjoy it? We hope so. If you’ve still got a query though, even if it’s about our favourite rugby team, where we’re heading this summer or the name of our first pet, just ask. We’re all ears.

13 Contact Us

Turf Creative
8 Coed y Gog
Broadlands
Bridgend
CF31 5AE

studio@turfcreative.co.uk

Privacy Notice updated: 23rd May 2018.

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